For Information & Knowledge Management Professionals (Length: 24 pages)

January 7, 2008

Getting Real Work Done In Virtual Worlds

by Erica Driver, Paul Jackson

with Connie Moore, Claire Schooley, Jamie Barnett


Executive Summary (This is a document excerpt)

Virtual worlds like Second Life, There.com, and more business-focused offerings are on the brink of becoming valuable work tools. Major companies and public-sector organizations — such as BP, IBM, Intel, and the US Army — are investing heavily in virtual world technologies. But it's still early, pioneering days. You've practically got to be a gamer to use most of these tools — setup can be arduous, navigating in a 3-D environment takes practice, and processing and bandwidth requirements remain high. But within five years, the 3-D Internet will be as important for work as the Web is today. Information and knowledge management professionals should begin to investigate and experiment with virtual worlds. Use them to try to replicate the experience of working physically alongside others; allow people to work with and share digital 3-D models of physical or theoretical objects; and make remote training and counseling more realistic by incorporating nonverbal communication into same-time, different-place interactions.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemMuch Of Today's Technology Leaves Communication Problems Unsolved

itemNow Entering: Virtual Worlds As A Real Business Tool

itemVirtual Worlds Can Reduce Costs And Improve The Work Experience

itemLots Of Fantastic Efforts Are Going On "In World"

itemWhat's Holding The Business Use Of Virtual Worlds Back?

recommendations

itemExperiment With, Explore, And Trial Virtual Worlds

itemSupplemental Material

Forrester interviewed 14 vendor and user companies, including Forterra Systems, Gemini Mobile Technologies, IBM, Icarus Studios, Kaneva, Linden Lab, PA Consulting, Qwaq, SAP, Sun Microsystems, Unisfair, Virtual Heroes, Vivox, and VRWorkplace.

Related Research Documents

itemThe Seven Tenets Of The Information Workplace

November 26, 2007

itemA Second Life For Marketers?

May 1, 2007

itemThe Real Business Of Virtual Worlds

March 23, 2007

itemUntethering Information Workers: Rethinking Workplace Location And Layout

July 11, 2006

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Analyst: Paul Jackson
Technology: Customer Experience, Enterprise Collaboration, Information & Knowledge Management, Social Computing & Web 2.0
Geography: Asia Pacific, Europe, North America

Archived Teleconference:
The Emergence Of Web3D
Original air date: Tuesday, April 22, 2008
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Ratings and Comments
Rating: 9 out of 10
based on 3 ratings across all roles.
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