Forrester: - Making Leaders Successful Every Day

Until recently, the primary options for delivering on the vision of Information Workplaces were enterprise portals or Microsoft Office. While those options remain suitable for many scenarios, rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers who engage in complex, multistep processes — people who need seamless, individualized, and highly visual user experiences. Information and knowledge management (I&KM) professionals should analyze roles to decide if RIAs are appropriate, integrate data from existing applications into RIA-based Information Workplaces, and test rigorously to make sure that RIA-based Information Workplaces attain optimal results that will improve both employee and end customer experiences.