For Information & Knowledge Management Professionals (Length: 13 pages)

November 26, 2007

RIAs Bring People-Centered Design To Information Workplaces

This is the 16th document in the "Information Workplace" series.

by Erica Driver, Ron Rogowski

with Tom Pohlmann, Jamie Barnett, Norman Nicolson


Executive Summary (This is a document excerpt)

Until recently, the primary options for delivering on the vision of Information Workplaces were enterprise portals or Microsoft Office. While those options remain suitable for many scenarios, rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers who engage in complex, multistep processes — people who need seamless, individualized, and highly visual user experiences. Information and knowledge management (I&KM) professionals should analyze roles to decide if RIAs are appropriate, integrate data from existing applications into RIA-based Information Workplaces, and test rigorously to make sure that RIA-based Information Workplaces attain optimal results that will improve both employee and end customer experiences.

Buy Risk-Free

Download and print PDF immediately. Price: US $749

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.

Add to cart

TABLE OF CONTENTS

NOTES & RESOURCES

itemRIAs Emerge To Deliver The Information Workplace Of The Future

itemRIAs Offer Seamless, Individualized, And Visual User Experiences

itemRIAs Address Some Of The Information Management Pro's Highest Priorities For IWs

itemRIAs Are Well Suited For Task-Oriented Workers And Strategic Decision-Makers

recommendations

itemI&KM Pros: Find The Sweet Spot For RIA-Enabled Information Workplaces

WHAT IT MEANS

itemRIA-Enabled IWs Will Improve The Employee — And Customer — Experience

itemSupplemental Material

Forrester interviewed 13 vendor companies for this report, including Adobe Systems, Backbase, Curl, Cynergy Systems, EffectiveUI, Esria, IBM, Laszlo Systems, Microsoft, Nexaweb Technologies, Oracle, Roundarch, and SAP.

Related Research Documents

itemThe Seven Tenets Of The Information Workplace

November 26, 2007

itemInformation Workplace Trends 2007

July 27, 2007

itemRich Internet Applications: Not Just For Customers

March 1, 2007

itemAjax Or Flex?: How To Select RIA Technologies

December 28, 2006

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Ron Rogowski
Technology: Application Development, Architecture & Technology Strategy, Customer Experience, Information & Knowledge Management, Information Workplace, Social Computing & Web 2.0
Geography: Asia Pacific, Europe, North America