Executive Summary (This is a document excerpt)

The forces driving offshore IT services are undeniably compelling. Companies are under intense pressure to reduce — or at least contain — IT costs. Years of downsizing have resulted in a shortage of skills and the need to improve service. Outsourcing in general — and offshore outsourcing in particular — frees companies to focus on core competencies, improve quality, and speed time-to-market. Moreover, in today's competitive global business environment, global delivery models are increasingly important for firms looking to remain competitive. Forrester's research offers firms practical guidance into building an effective offshore strategy — including navigating the landscape, inking the deal, and governing the relationship.