Executive Summary (This is a document excerpt)

The Forrester Wave™ evaluation of enterprise apps software licensing and pricing assesses vendors against two distinct requirement sets: small- and medium-sized business (SMB) licensing requirements that favor user-based pricing, and large enterprise licensing requirements that value a choice of licensing metrics. SAP, the worldwide leader in enterprise-class applications, achieved Strong Performer status in both the SMB and large enterprise editions of the survey. SAP offers a wide variety of usage-based metrics, but lacks breadth of user-based options including concurrent user licensing, a key component for SMBs. On the strategy side, SAP provides average support for policy provisions in the enterprise software licensee bill of rights (LBoR) because many SAP policies consistently are not available upfront. SAP should be considered by enterprises that seek the right balance between usage-based metrics and consistent software licensing and pricing policy.

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