For Customer Experience Professionals (Length: 23 pages)

October 18, 2007

The Forrester Wave™: European Interactive Agencies — Web Design Capabilities, Q4 2007

Sapient Interactive, LBi, FullSIX, and Conchango Are Leaders In The Field

by Craig Menzies

with Marta Baigorri, Tim van Tongeren, Jaap Favier, Steven Geller

Executive Summary (This is a document excerpt)

Forrester evaluated the Web design capabilities of leading European interactive marketing agencies across 18 criteria and found that Sapient Interactive, LBi, FullSIX, and Conchango established early Web design leadership — due in large part to their high scores on Forrester's Web Site Review and Brand Image Review methodologies. New to our rankings this year, MRM Worldwide emerged as a Strong Performer, along with Satama and Wunderman. Nurun and Euro RSCG 4D rounded out our list of agencies.

TABLE OF CONTENTS

NOTES & RESOURCES

itemWeb Design In Europe Continues To Grow

itemSustained Growth Means Growing Pains

itemInteractive Agency Web Design Evaluation Overview

itemEvaluation Criteria Emphasize Usability And Branding Capabilities

itemEvaluated Vendors Are Top-Tier Agencies

itemWe Graded Interactive Agencies In Two Ways

itemInteractive Agencies In Europe Drop A Grade

itemFor Transaction-Led Web Projects, Four Agencies Emerge As Leaders

itemFor Image-Led Web Projects, Five Agencies Stand Out

itemVendor Profiles

itemLeaders

itemStrong Performers

itemContenders

itemSupplemental Material

Forrester conducted Web Site Reviews and Brand Image Reviews of two reference Web sites and evaluated one persona supplied by each agency. We also surveyed the agencies, interviewed their senior leadership, and surveyed two of their reference clients. The agencies included Conchango, Euro RSCG 4D, FullSIX, LBi, MRM Worldwide, Nurun, Sapient Interactive, Satama, and Wunderman.

Related Research Documents

itemThe Forrester Wave™: Interactive Marketing Agencies — Web Design Capabilities, Q2 2007

April 11, 2007

itemThe Forrester Wave™: European Web Design Agencies, Q2 2006

May 18, 2006

itemThe Forrester Wave™: Web Design Agencies, Q3 2005

October 6, 2005

Find Documents In Related Categories

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Analyst: Craig Menzies
Technology: Customer Experience, Customer Experience Management, Interactive Marketing, IT Services, Marketing & Advertising, Marketing Automation, Marketing Service Providers, Systems Integration
Industry: Business-To-Consumer eCommerce, eBusiness/eCommerce
Geography: Europe

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