For Consumer Product Strategy Professionals (Length: 5 pages)
This is a Consumer Technographics document

November 16, 2007

Benchmark 2007: Communications And Commerce Outstrip Content Online

Online Activities: Users Engage Most With Photos

This is the 15th document in the "State Of Consumers And Technology: Benchmark 2007" series.

by Charles S. Golvin

with Ellen Daley, Remy Fiorentino, Heidi Lo


Executive Summary (This is a document excerpt)

Consumers enjoy an increasingly broad range of activities when online, yet the number of applications used by a majority of online consumers is very small: 94% use email and 54% research products for purchase. Communications comprise the most popular activities and appeal to a broad range of consumers, whereas the next most popular category, commerce, appeals primarily to Early Adopters. Photo-related activities are more popular than music and video online, yet they are more exclusive because nearly half of online photo enthusiasts don't engage with audio and video online.

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Analyst: Charles S. Golvin
Technology: Customer Experience, eBusiness/eCommerce, Social Computing & Web 2.0
Industry: Business-To-Consumer eCommerce, Consumer Electronics, Consumer Industries, Consumer Portals & Search, Consumer Retail & CPG, Digital Content, eBusiness/eCommerce Adoption, Retail
Geography: North America