Executive Summary (This is a document excerpt)

The global 24/7/365 economy is requiring organizations to realign along core processes that not only cross functions and divisions, but quite often time zones, languages, and outsourced business partners. This flatter, dynamic world places a premium on an enterprise's ability to leverage its processes for a unique competitive advantage. Unfortunately, companies often undertake this transformation with a narrow perspective, which can result in limited success, frustrated customers, and demoralized employees. Successful process-driven organizations take a holistic view of all the dimensions required to realign their businesses.

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