January 4, 2008

Creating A Culture Of Performance And Value

This is the first document of the "CIO Success Imperatives" series.

by Craig Symons, Alex Cullen

with Tim DeGennaro

Executive Summary (This is a document excerpt)

The role of IT in many organizations has evolved from supporting the business to enabling the business — a shift that requires IT to transition from being mostly tactical and cost focused to being an enabler of the overall strategy and value focused. IT organizations that have successfully made this change have done so by among other things transitioning their culture from a reactive operationally focused caretaker of assets to a proactive strategically focused enabler of business value. This culture of performance and value ensures that IT's human capital is aligned with the strategic goals and motivated to execute. Cultural change is typically a messy and lengthy process, but it must and can be done.

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