Executive Summary (This is a document excerpt)

For many consumers, the office and the home are now one and the same: 9% of North American online adults telecommute for an external employer at least once per week, and another 10% run a business out of their home. Although these consumers conduct business from their homes, they mainly opt for consumer-class services over more robust business tiers of landline voice, Internet, or wireless voice and data services. Moreover, telecommuters often foot the bill for their own services, even though they conduct business over the lines. What does this mean for telecommunications service providers? Consumer product strategists at these service providers are currently missing a lucrative opportunity with these high-earning, tech-loving consumers by not adequately addressing both their personal and business needs. To capitalize on this attractive market segment, service providers should sell to the professional consumer and even create a "prosumer" product strategist role to focus directly on home workers.

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