Executive Summary (This is a document excerpt)

Leaders at firms of all sizes continue to face ever-increasing demands from customers, employees, partners, regulators, and other stakeholders. Increasingly, they must align resources and new technology across functions and along critical business processes to compete. This high-churn environment has also created great demand for business process consultants, who vary widely in the type and scope of their advice. Business process leaders must conduct research and analysis of their firm's needs against consultants' capabilities in order to choose the right partner for their process improvement efforts.

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