Executive Summary (This is a document excerpt)

Information and knowledge management professionals (I&KM pros) have long focused on gaining greater control over information across the enterprise. This imperative has only grown stronger in an era affected by compliance, security, and privacy requirements. Against this backdrop, the software tools that are facilitating the emerging trend of technology populism are making control over information difficult if not impossible to achieve. To drive new business value without placing the organization or its leadership at risk in the face of the developing tension between the need for control and technology that seems to induce chaos will require steady involvement and guidance from I&KM pros.

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