January 22, 2008

MNCs Will Prioritize Mobility Support In 2008

This is the second document in the "Telecom Services Trends" series.

by Brownlee Thomas, Ph.D.

with Christine Ferrusi Ross, Sean Galvin

Executive Summary (This is a document excerpt)

In 2008, telecommunications and networking procurement professionals at large multinational corporations (MNCs) will do more with mobile technologies and services, including enhancing IT support capabilities for their increasingly mobile global workforces. The main drivers behind this trend are: 1) mobile end users' growing demands for consistent IT service desk support — regardless of where they are or their communication method, and 2) the need to supply appropriate and sufficient mobile support and mobile connectivity at the lowest cost.

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