Executive Summary (This is a document excerpt)

The 113 IT outsourcing deals with a deal value of €10 million or more that Forrester tracked in Q4 2007 represents a major upward shift over the number of deals observed in Q4 2006. Firms evidenced the most appetite for infrastructure services, and seemed to lose interest in help desk and support services as well as application management. Manufacturers closed the most deals this quarter, with government and the public sector as well as financial services and insurance companies showing reduced IT outsourcing activity. French firms took more interest in outsourcing, coming in second this quarter after the UK. IBM GS closed deals worth almost €1.3 billion, making it the most successful service provider in the EMEA region this quarter. HP closed the most deals in the region.

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