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For Customer Experience Professionals
(Length: 15 pages)
January 3, 2008 Young Gen Yers: Fun-Loving, Social, And WiredDesign Considerations For Reaching Younger Gen YersThis is the third document in the "Designing For Gen Y" series. by Bruce D. Temkin, Ross Popoff-Walker with Steven Geller, Olga Melnikova Executive Summary (This is a document excerpt)Forrester analyzed consumer survey responses to understand the differences between Younger Generation Y (18- to 22-year-olds) and Older Generation Y (23- to 27-year-olds) consumers. The analysis showed that Younger Gen Yers are more motivated by fun and style and are more connected to technology than older consumers. They also prefer portable devices, use their PCs as media centers, and are Social Computing aficionados. To address these differences, firms should infuse sites with immersive elements taken from video games design, provide content that is fun and stylish, and make interactions easily shareable with peers. Many industries can benefit from distinct efforts to target Young Gen Yers. Buy Risk-FreeDownload and print PDF immediately. Price: US $749 Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase. Already a Forrester Client?
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The Revenue Effect Of Customer Experience
Thursday, July 16, 2009 Also in this series:
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