Executive Summary (This is a document excerpt)

Amdocs has extensive experience assisting tier one communication service providers worldwide with BSS/OSS solution implementations, and the company is positioned for continued success in the emerging next-generation operational support system (NGOSS) market. Amdocs invested hundreds of millions of dollars in developing its own end-to-end business and operational support systems (BSS/OSS) software solution suite and expanded BSS/OSS functionality by acquiring Solect Technology Group (IP billing), XACCT Technologies (mediation software), Clarify (CRM), Qpass (digital commerce), and Cramer Systems (inventory management). Amdocs can leverage its strong direct sales channel and relationships with telecom CIOs and CTOs to identify emerging NGOSS opportunities. However, it faces the challenge of expanding partnerships and alliances to address the OSS needs of smaller communication service providers and those in emerging markets.

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