For Interactive Marketing Professionals (Length: 8 pages)

This is a Consumer Technographics document

April 3, 2008

Which Car Brands Should Pursue Social Applications?

Mazda And Honda Have The Most Active Customers; GMC And Mercury The Least

by Josh Bernoff

with Christine Spivey Overby, Cynthia N. Pflaum, Scott Wright

Executive Summary (This is a document excerpt)

Car owners have widely different affinities for social applications. Mazda, Honda, Pontiac, Hyundai, and Jeep have the most active customers; Ford, Nissan, Chevrolet, GMC, and Mercury have the least. Car brands should use these tendencies to plan strategy. For example, Honda owners are the most likely to react to online content, which the company could exploit with consumer ratings. No brand can ignore the social world; even among Mercury owners, the least active, half are connecting with social media.

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Analyst: Josh Bernoff
Technology: Brand Tactics, Customer Experience, Interactive Marketing, Marketing & Advertising, Social Computing & Web 2.0
Industry: Automotive, Automotive Customer Experience, Automotive Marketing
Geography: Asia Pacific, Europe, North America

Archived Teleconference:
Supporting And Embracing Customers With Social Technologies
Original air date: Thursday, June 05, 2008
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