Executive Summary (This is a document excerpt)

As communications service providers begin to implement next-generation operational support system solutions (NGOSS) to enable the efficient provisioning, deployment, and implementation of new types of multimedia services, they will increasingly demand products and solutions to support these NGOSS requirements. IBM offers communications service providers a broad range of hardware, software, applications, and services solutions through its Tivoli, WebSphere, and Global Services organizations. In addition, IBM has further expanded its OSS solution capabilities through the acquisition of Micromuse and Vallent. These acquisitions, when combined with IBM's service-oriented architecture (SOA) leadership and broad partnership and alliance network, position the company for a strong presence in the NGOSS arena. However, a key challenge facing IBM is clearly communicating the breadth and depth of these capabilities to communications services clients — and addressing competition from end-to-end solution providers as well as vendors with lower-cost solutions.

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