For Consumer Market Research Professionals (Length: 23 pages)

April 18, 2008 (updated July 15, 2008)

Consumers' Behavior Online: A 2007 Deep Dive

Internet Use Is Up Dramatically, But Offline Media Still Holds Its Own

by Ted Schadler, Remy Fiorentino

with Michelle de Lussanet


Executive Summary (This is a document excerpt)

Forrester has surveyed US heads of household about their technology use for 10 years. We track more than 175 online activities relevant to consumers' daily lives, and we dive deeply into 48 media, shopping, communications, entertainment, and social networking online activities to understand how they are changing over time. Now that broadband is replacing dial-up as the most common access method, consumers are spending more time online engaged in dozens of different activities. This deep dive into consumers' behavior online will arm market research professionals with the tools they need to bring facts and insights into their company's marketing and strategic planning discussions.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemSurvey Questions Reveal Online Behavior

itemInternet Adoption And Usage Have Increased Dramatically Since 2005

itemReality Check: Only 6% Of Heads Of Household Use Online Media Daily

itemAll Online Activities Are Growing In Popularity

itemLaptop + Home Network = More Online Activities

itemOnline Access And Behavior Vary By Gender, Age, And Income

itemWomen And Men Look The Same Online

itemGen Y Is A Net-Centric Generation

itemHigh Income Drives Online Shopping But Not Gaming

itemInternet Use Is Up, Yet Offline Media Has Held Steady

itemBut Offline Media Is Still At Risk

WHAT IT MEANS

itemCommunication, Shopping, And Entertainment Will Continue To Shift Online

itemSupplemental Material

Forrester surveyed 46,394 US heads of household in February and March 2007 to learn about their online behavior and media consumption.

Related Research Documents

itemBenchmark 2007: Communications And Commerce Outstrip Content Online

November 16, 2007

itemThe State Of Consumers And Technology: Benchmark 2007

September 7, 2007

itemConsumers' Behavior Online: A Deep Dive

January 4, 2007

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Analyst: Ted Schadler
Technology: eBusiness/eCommerce
Industry: Business-To-Consumer eCommerce, Consumer Electronics, Consumer Media & Entertainment, Consumer Portals & Search, eBusiness/eCommerce Adoption, Media & Entertainment
Geography: North America

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Ratings and Comments
Rating: 10 out of 10
based on 3 ratings across all roles.
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