Executive Summary (This is a document excerpt)

Anyone reading the economic headlines might easily conclude that a rough ride is underway for many US businesses. Predictions range from shrill proclamations of impending doom for Western civilization due to the credit crunch and deficit to naive assurances of calming near-term stability. The reality is much more complex of course, and the anticipated severity of financial challenges differs hugely around the world and by business. Many IT outsourcing decision-makers will soon find themselves under even more pressure to deliver near-term cost savings while simultaneously improving support for the business. In order to survive (and even thrive) in a world with increased economic volatility, sourcing decision-makers should take steps to balance the multiple conflicting demands and constraints they face.

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