Executive Summary (This is a document excerpt)

IT maturity frameworks abound, but none take into account business technology (BT) — where technology is embedded in the business, recognized as indispensable, and managed as a shared and strategic capability. Forrester's BT Maturity Road Map examines technology leadership practices through a lens of five elements — strategy, process, structure, performance measurement, and culture — and identifies five maturity levels, each of which is ever more harmonized and blended with the work of the enterprise and its business network.

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