For CIOs (Length: 7 pages)
April 4, 2008
The Five Essential Metrics For Managing IT
by Craig Symons
with Alexander Peters, Ph.D., Alex Cullen, Brandy Worthington
Executive Summary (This is a document excerpt)
CIOs frequently ask what IT should measure and report to business executives. The key to success is choosing a small number of metrics that are relevant to the business and have the most impact on business outcomes. The five metrics that meet the criteria for relevance and impact are investment alignment to business strategy, business value of IT investments, IT budget balance, service level excellence, and operational excellence. These five metrics should form the core of an IT performance scorecard.
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Archived Teleconference:
The Five Essential Metrics For Managing IT
Original air date: Tuesday, June 24, 2008
Original air date: Tuesday, June 24, 2008
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