Executive Summary (This is a document excerpt)

Forrester's October 2007 US And UK Enterprise Architecture And Business Process Management Online Survey indicates that the most widely used business process management (BPM) tools fall into the integration-centric business process management suite (IC-BPMS) category and that 71% of all BPM tool usage is in this group. Human-centric business process management suite (HC-BPMS) tools came in second with 20%, and document-centric business process management suite (DC-BPMS) tools brought up the rear with 9%. However, Forrester observed that adoption patterns vary considerably by sector. To effectively guide the tools selection process, enterprise architects should be aware of the strengths of, weaknesses of, and applicable implementation scenarios for each of these product categories.