Executive Summary (This is a document excerpt)

A new business-technology-as-a-service (BTaaS) model enables IT to get more involved with business innovation and less with pushing the IT machinery through the Sisyphean develop-to-operate technology cycles. BTaaS establishes a strategic framework for value delivery around business technology (BT) services. While ITIL v3 defines its foundation, the IT-as-a-service (ITaaS) concept provides its model. The adoption of BTaaS will require IT to evolve into a business technology management (BTM) function responsible for governing the firm's relationships with its surrounding ecosystem of external and internal IT suppliers and manage it as a portfolio of BT services. Firms adopting the BTaaS model will gradually replace their traditional infrastructure support approach to technology with one based on managed BT services, focusing their retained BTM organizations on governing their BT ecosystems.

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