For eBusiness & Channel Strategy Professionals (Length: 13 pages)

August 12, 2008

Case Study: How iDEAL Came To Conquer Dutch Online Payments

by Alexander Hesse, Benjamin Ensor

with Lauriane Camus, Bill Nagel

Executive Summary (This is a document excerpt)

In late 2005, the big three Dutch banks launched iDEAL — an alternative payment system that lets Dutch online shoppers authorize online payments from their current account through their bank's online banking site. Because of its clear advantages over existing systems, the banks' success in driving both consumer and merchant adoption, and a clear business case, iDEAL has become extremely successful in the Netherlands, evidenced by the fact that 45% of Dutch Net users have used it in the past year. We think that online banking transfer systems like iDEAL have the potential to succeed beyond the Netherlands.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemiDEAL Became The Leading Dutch Online Payment System In Only Two Years

itemiDEAL Has Overcome The Hurdles That Caused Other Systems To Fail

itemiDEAL Has Clear Advantages Over Existing Online Payment Systems

itemIt Has Exploited Existing Relationships To Spark Adoption

itemIt Is Built On A Clear Business Model

itemOnline Banking Transfers Are A Promising Online Payment Alternative

itemiDEAL Benefited From Favorable Market Conditions In The Netherlands

itemOnline Banking Transfer Systems Have Potential Beyond The Netherlands

recommendations

itemPayment Product Managers Need To Collaborate And Share The Benefits

Forrester interviewed Currence — the owner of the iDEAL brand — for this case study.

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itemWhy Consumers Like Alternative Payment Methods When Shopping Online

February 20, 2008

itemThe Changing Retail Payment Systems Landscape

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itemFrench Net Shoppers Need Alternative Payments

May 25, 2007

itemEuropean Retailers Still Need To Offer Multiple Online Payment Methods

January 2, 2007

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.
Analyst: Benjamin Ensor
Technology: Marketing & Advertising
Industry: Business-To-Consumer eCommerce, Consumer Financial Services, Consumer Industries, Consumer Portals & Search, Consumer Technology Adoption, eBusiness/eCommerce, eBusiness/eCommerce Adoption, Financial Services, Financial Services Marketing, Online Financial Products & Services, Retail Credit, Retail Payments
Geography: Europe

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