For eBusiness & Channel Strategy Professionals (Length: 11 pages)

May 5, 2008

Maximizing eCommerce Content To Drive Sales

The Weak Muscle Of eCommerce Technologies And The Need To Improve

by Brian K. Walker

with Carrie Johnson, Brendan McGowan


Executive Summary (This is a document excerpt)

Rich and accurate product information is critical when it comes to selling online today — yet most eBusiness leaders at online retailers struggle with managing even the most basic content successfully. Inefficient and poorly supported homegrown tools are pervasive, and there is a notable lack of alternatives available. Although solutions will arise to meet online retailers' needs within the next three to five years, eBusiness executives can adapt in the short term by creating an online product content strategy that combines the right content and internal talent. In so doing, eBusiness leaders can start repairing today's challenged content efforts.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemRetailer Systems Can't Support An Explosion In Product Content

itemProduct Content Is Critical When It Comes To Multichannel Sales

itemOnline Retailers Have Put Product Content Management On The Back Burner

itemExisting Product Content Management Solutions Will Not Serve Retailers' Needs

itemVendors Will Create Better Solutions Designed For Selling

itemWhere To Look For Solutions In The Long Term

recommendations

itemKey Steps To Drive Product Content ROI

Forrester worked with industry leaders across online retail and the vendor community in developing the content for this report.

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itemThe Forrester Wave™: Web Content Management For External Sites, Q3 2007

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Find Documents In Related Categories

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Analyst: Brian K. Walker
Technology: eBusiness/eCommerce
Industry: Business-To-Business eCommerce, eBusiness/eCommerce Strategy, eCommerce Platforms & Technologies, Retail, Retail Technologies
Geography: Asia Pacific, Europe, North America

Archived Teleconference:
B2B eCommerce Trends And Solutions Market Overview
Original air date: Wednesday, November 18, 2009
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