For CIOs (Length: 15 pages)

Executive Summary (This is a document excerpt)

As IT organizations grow, they run into the limitations of people, processes, and technology. Small IT shops face limits in management experience, dedicated roles, and the ability to control the pipeline of work. Midsized shops hit limits in CIO capacity, responsiveness to customers, and IT's ability to deal with growing complexity. Large shops run into limits in multiple customer interfaces, geographic separation, and the need to balance local and global requirements. As companies grow from small to large, they must restructure, increase dedication and specialization for specific groups, move to a process rather than a technology focus, and strengthen governance structures.

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