Executive Summary (This is a document excerpt)

Forrester receives many inquiries from information and knowledge management (I&KM) professionals within enterprises implementing business process management (BPM) centers of excellence (COEs). Many questions concern COE goals, key roles, and organizational structure. Other questions relate to specific work tasks, tools, and standards required for an effective BPM COE. These I&KM pros also want to know what business processes they should focus on for transformation. Forrester has synthesized the top five questions and provided answers based on industry best practices.

Buy Risk-Free

Download and print PDF immediately. Price: US $499

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.