Executive Summary (This is a document excerpt)

As organizations embark on next-generation Web content management (WCM) initiatives, they want to avoid the mistakes made in earlier, more costly WCM projects. As a result, information and knowledge management (I&KM) professionals increasingly show an interest in open source WCM as a way of controlling software costs and increasing their access to product-specific expertise in the marketplace. This document answers frequently asked questions about the role that open source plays in the WCM market.

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