June 30, 2008

Unified Communications Adoption Plans

UC Is Growing, But Deployments Require Internal Teamwork

by Elizabeth Herrell

with Christine E. Atwood, Robert Whiteley, Walid Saleh

Executive Summary (This is a document excerpt)

Unified communications (UC) solutions are gaining momentum in enterprises today due to their ability to improve business processes and employee communications. Forrester's 2008 survey of enterprise unified communications decision-makers indicates that they understand the value of UC solutions overall and find most UC features critically important in their purchase decisions. Although IT infrastructure and operations professionals take the lead in making UC decisions, they also need to collaborate closely with the telecom team and line of business executives to ensure the requirements of their organization are met. We expect organizations to develop more hands-on experience with UC pilots and use the latter half of 2008 to evaluate and to deploy UC as part of their 2009 strategic business initiatives.

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