July 30, 2008
Does Your IT Culture Need An Overhaul?
Helping CIOs Understand And Implement Change
by Marc Cecere
with Laurie M. Orlov, Alex Cullen, Brandy Worthington
Executive Summary (This is a document excerpt)
Top executives believe that culture affects job satisfaction, decision-making style, and communication inside IT. However, culture is typically not something organizations deliberately create — instead, it results as a byproduct of other activities such as the introduction of new management, mergers, and growth. A positive culture improves an organization's performance and the quality of its outputs — a negative one saps them. Positive cultures rely on an organization's clarity of purpose, leadership, communication, and consistent reinforcement of values and norms. Executives should assess their culture profile to test fit with enterprise expectations and make necessary changes to improve the fit.
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WHAT IT MEANS
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Forrester surveyed 41 IT execs about how culture affects IT success. We also held in-depth interviews with 15 experts and CIOs from organizations including Authentic Connections, Capital Group, Direct Energy, FedEx, IBM, Integnology, MIT Sloan School of Management, Physicians Mutual Insurance, TDF International, Wachovia, and Whitbread. Related Research DocumentsApril 30, 2008
January 4, 2008
February 9, 2006 |
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Original air date: Wednesday, June 03, 2009
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