For Information & Knowledge Management Professionals (Length: 21 pages)

January 5, 2009 (updated February 9, 2009)

Should Your Email Live In The Cloud? A Comparative Cost Analysis

Cloud-Based Email Is Often Cheaper Than On-Premise Email

This is the first document in the "Email In The Cloud" series.

by Ted Schadler

with Matthew Brown, Christopher Voce, Sara Burnes


Executive Summary (This is a document excerpt)

When Google launched Google Apps Premier Edition for $50 per user per year, it raised the question, "How much should we be paying for email?" But it's not just this eye-popping price that should trigger the question about where you should run your email. Instead, every time you have to upgrade, switch, or add users to your email system, you should examine your fully loaded costs and consider the delivery alternatives. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. And every company can benefit from outsourcing occasional users or email filtering to a cloud-based provider.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemEmail Costs Trigger The Cloud Quest

itemMany Firms Underestimate Email's Full Cost

itemWhy Should You Consider Cloud-Based Email?

itemThe Benefits Of Hosted Delivery Go Beyond Cost

itemHow To Evaluate Your Fully Loaded Email Costs

itemStep One: Segment Your Workforce To Determine Its Email Needs

itemStep Two: Calculate Your Fully Loaded On-Premise Email Costs

itemStep Three: Compare On-Premise Email Against Cloud-Based Alternatives

itemFor Midsized Companies, Cloud-Based Email Is Often Cheaper

itemA Market Overview Of Email Providers

recommendations

itemTackle The Big Buckets Of Email Cost

What It Means

itemCloud Delivery Will Expand Email Ubiquity

itemSupplemental Material

Forrester surveyed 53 user companies, interviewed 12 of those companies, and interviewed 22 vendors, including Accenture, Appirio, AT&T, Azaleos, Capgemini, Cisco Systems, Dell, EDS, Google, HP, IBM, Intermedia.net, LiveOffice, MessageLabs, Microland, Microsoft, Novell, Proofpoint, Rackspace, Symantec, Synchronica, and USA.NET.

Related Research Documents

itemShould Your Email Live In The Cloud? An Infrastructure And Operations Analysis

January 5, 2009

itemTalking To Your CFO About Cloud Computing

October 29, 2008

itemForrester's SaaS Maturity Model

August 14, 2008

itemGet Ready For Collaboration In The Cloud

March 18, 2008

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Ted Schadler
Technology: Application Strategy & Selection, Computer Architectures, Information & Knowledge Management, IT Infrastructure & Operations, IT Services, Messaging, Outsourcing, Packaged Applications, Sourcing & Procurement, Sourcing Strategy & Execution
Geography: Asia Pacific, Europe, North America