Executive Summary (This is a document excerpt)

The increasing pervasiveness, complexity, and criticality of today's business intelligence (BI) applications have led enterprises to recognize the need for something more formal than a traditional IT support center to maximize returns on their BI and performance management investments. Many information and knowledge management (I&KM) professionals institute some form of a BI solutions center (BISC) — a natural evolution of a BI IT support center — within their organizations. However, most practitioners remain unsure as to whether their BISCs conform to industry best practices for charter, scope, roles, processes, and business alignment. Many real-world BISCs stumble or drift as they fall prey to a long list of worst practices. To realize BI's full promise I&KM professionals must address the key issues and challenges associated with forming and operating BISCs.

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