July 25, 2008

Why You Need Enterprise Strategy For Desktop Search

by Leslie Owens

with Matthew Brown, Norman Nicolson, Shelby Catino

Executive Summary (This is a document excerpt)

Information workers waste a lot of time searching for information that they already have. The daily torrent of email, calendar entries, tasks, notifications, and documents means that even the most organized people can struggle to find what they need. Our research suggests that many information workers have taken matters into their own hands, downloading consumer-grade desktop search tools at work to help them cope. Yet, consumer desktop search exposes your enterprise to unnecessary risks, such as information leaks. Information and knowledge management (I&KM) professionals must include desktop search in their broader information management strategies to enhance worker productivity and to mitigate the unintended consequences that consumer desktop search can cause.

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