August 11, 2008

Managing Global Mobility Support Is Getting Harder

MNCs Should Consider Using Third Parties For Managed Services

by Brownlee Thomas, Ph.D.

with Andrew Parker, Sean Galvin

Executive Summary (This is a document excerpt)

Globalization is taking a firm hold on enterprises in every industry sector. Multinational corporation (MNC) IT sourcing experts are keen to obtain insights about what other large firms are doing to address the growing challenges to cost-effectively support their increasingly mobile workforces. Major mobility support challenges for MNCs include: 1) controlling international mobile roaming costs; 2) multicountry wireless service provisioning and contract management; 3) integrated telecom expense and invoice management (TEIM); 4) wireless device life-cycle management; and 5) establishing consistent global mobility policies. The emerging ecosystem of global mobility solutions providers includes mobile and landline carriers with many enterprise customers, major systems integrators (SIs), and a fast-growing number of specialists offering mostly point solutions. MNC sourcing groups should consider outsourcing mobility support where possible, including probing remote-access and wireless service providers about their mobility road maps.

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