Executive Summary (This is a document excerpt)

The business process management (BPM) value proposition goes far beyond simple process automation, but unfortunately, that is where many organizations end their efforts. And while automation certainly provides tremendous efficiency, productivity, and reduced cycle time benefits, automation alone cannot unlock the more significant benefits that advanced BPM deployments offer. Enterprises with greater BPM maturity (often derived from establishing centers of excellence) can take advantage of many more features — including integrated process modeling, model-driven development, monitoring, collaboration, and optimization features — that leading BPM suite (BPMS) tools provide. To capitalize on the transformational power of BPM, develop and implement a plan that advances your BPM capabilities. Specifically, move from process automation to address (in increasing order of value) IT agility, process compliance and consistency, process insight, and, ultimately, business transformation. Information and knowledge managers who use BPM software should follow Forrester's maturity model to help advance their thinking about BPM benefits and deployment goals.

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