Executive Summary (This is a document excerpt)

Many IT organizations struggle to demonstrate the value of IT to the business. Business stakeholders find IT to be impenetrable, a black box. Much of this is a result of IT's culture of acquiring and operating assets (e.g., servers, storage, networks, etc.), being inwardly focused, and speaking a different language. Implementing service portfolio management (SPM) helps CIOs transform IT assets and their associated costs into business services that they can price and link to business value. IT's position within the firm morphs from a cost center to a value-added service provider with transparency into its operations and spending. But making this transformation takes a large change management effort that requires vision, planning, and execution.

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