Executive Summary (This is a document excerpt)

A key element in the IT organization's ability to effect business change is the state of the business, which includes factors such as financial status, level of interest in IT, trust in the CIO, and business execs' knowledge of the possibilities and limitations of IT. This report — the second in a series of four — describes how CIOs can be catalysts for business change and how business factors can help or hinder this.

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