Executive Summary (This is a document excerpt)

Writing still comprises the bulk of business communications. With this year's silver anniversary of Microsoft Word, most companies' relationship with the tool is like a comfortable marriage of best friends. Losing this companion wouldn't feel right. So why would an information and knowledge management (I&KM) professional want to look at any other authoring tool besides Word? Today's authoring tools have expanded their repertoire to integrate with downstream delivery in innovative ways that can play a key role in collaboration, reuse, and relevance of content. Understanding how your information workers use authoring tools and where the Microsoft platform fits into your architecture strategy provides direction as to whether you require Word for business.

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