For Information & Knowledge Management Professionals (Length: 19 pages)

September 4, 2008

Distributed Teams Need Real-Time Collaboration Tools

Prioritize Tools Based On Your Team Architectures And Interaction Needs

by Ted Schadler

with Matthew Brown, Sara Burnes

Executive Summary (This is a document excerpt)

To get work done, distributed and B2B teams need real-time collaboration tools that replicate the power and experience of face-to-face meetings and support "pervasive" interactions. Fortunately, real-time tools are getting better. Presence shows team members' context; instant messaging (IM) moves the dialog to mobile devices; Web conferencing allows video and document sharing; and telepresence delivers face-time quality. But which tools are best for your teams? A new analysis, based on the way your teams interact and how they are distributed, will help you choose the right tools and vendors.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemHistory Is A Quest To Overcome Distance Barriers

itemWhy? Because Business Means Distributed Teams

itemDistributed Teams Need Real-Time Collaboration Tools

itemReal-Time Tools Replicate Face Time . . .

item. . . And Enable Pervasive Interactions

itemUse An Interaction Model To Assess The Team's Needs

itemTeam Interactions Determine The Tool Mix

itemVendors From Different Markets Fight For A Slice

itemChoose Vendors Based On Fit And Finish

itemFive Dynamics Will Shape The Real-Time Future

itemCisco, Google, IBM, And Microsoft Will Target B2B Teams

recommendations

itemFind And Engage Your Alpha Collaborators

itemSupplemental Material

Forrester interviewed 13 vendor companies, including: Adobe, Cisco Systems, DimDim, Google, Huddle, IBM Lotus, iMin, Kryptiva, Microsoft, Palringo, Tungle, VAPPS, and Veodia.

Related Research Documents

itemGet Ready For Collaboration In The Cloud

March 18, 2008

itemEmbrace The Risks And Rewards Of Technology Populism

February 22, 2008

itemIBM Or Microsoft For Collaboration — Or Both?

August 6, 2007

Find Documents In Related Categories

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Analyst: Ted Schadler
Technology: Broadband & Remote Access, Enterprise Collaboration, Information & Knowledge Management, IT Management, IT Organization, Telecommunications Services
Geography: Asia Pacific, Europe, North America
Archived Teleconference:
How SaaS Able Are Content, Collaboration, And Data Software Categories?
Original air date: Thursday, August 06, 2009
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Ratings and Comments
Rating: 6 out of 10
based on 3 ratings across all roles.
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