Executive Summary (This is a document excerpt)

It's time to get serious about optimizing your business analysts and their practices. Why? Project success eludes us, and CIOs struggle to improve customer satisfaction and IT's relationship with the business. Businesses are losing money due to poor and missing project requirements. But help has arrived: Strong business analysts can make a difference. And if you've been missing their importance, the time to change is now. While business analysts (BAs) have always been essential, smart application development managers recognize that BAs are growing even more crucial to IT's mission and thus realize that they need to help develop BAs' strengths. You, too, should better define the BA role and its responsibilities, hire the best, and improve the ones you have. Forrester's framework for defining, hiring, and developing your business analysts can help.

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