September 19, 2008
Bank Branches Are Here To Stay — But With Key Differences
High-Tech Will Drive High-Touch Banking
This is the second document in the "Banking IT In 2023" series.
with Gene Leganza, Mimi An, Kahini Ranade
Executive Summary (This is a document excerpt)
An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed key vendors in the banking space and interviewed banking executives on five continents to get their take on banking's — and banking IT's — future. The net outcome for their branches? Branches will survive in many incarnations, but the classic brick-and-mortar one will be rare. And all types of branches will need high-tech infrastructure to be efficient and to improve the customer experience as well as the customer relationship.
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WHAT IT MEANS
| Forrester surveyed British Telecom (BT), Fidelity National Information Services, Hewlett-Packard, IBM, Infosys, Microsoft, Misys, Oracle, SAP, Sun Microsystems, Tata Consultancy Services, and TEMENOS, and interviewed a large number of banks in four world regions. Related Research Documents
August 20, 2008
May 31, 2006
March 16, 2004 |
Bank Branches Survive — With The Classic Brick-And-Mortar As An Exception 
The Branch Is Dead; Long Live The Branch! Find Documents In Related CategoriesThis document falls under the following categories. Click on a link below to find similar documents. |
Tuesday, November 24, 2009
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