For Sourcing & Vendor Management Professionals (Length: 25 pages)

March 12, 2009

TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009

by Liz Herbert

with Christine Ferrusi Ross, Philipp Karcher

Executive Summary (This is a document excerpt)

As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing, negotiations, and ongoing vendor relationships for these solutions. To be successful in their roles, sourcing and vendor management professionals must therefore understand which SaaS application categories are taking off most quickly, which have the most potential for success, and which are looming on the horizon.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemThe State Of Software-As-A-Service

itemWhy The Future Of SaaS Matters

itemOverview: Forrester's TechRadar For SaaS

itemWhy Do These SaaS Categories Appear In This TechRadar?

itemSaaS: Expanding Into New Applications; Changing Traditional Software Models

itemCreation: New Categories Of SaaS Are Starting To Emerge In Traditional Software Areas

itemSurvival: Few Technologies Have Shown Enough Traction To Cross Into The Survival Phase

itemGrowth: CRM and Web Conferencing Have Reached The Growth Stage Of SaaS Market Adoption

itemSupplemental Material

For this TechRadar evaluation, we reviewed Forrester's past research on SaaS, interviewed more than 30 vendors responsible for building or implementing these technologies, and spoke with numerous experts as well as enterprise customers and users of various SaaS technologies.

Related Research Documents

itemSaaS Contract Negotiation Essentials: What Sourcing Executives Should Know

December 22, 2008

itemTalking To Your CFO About Cloud Computing

October 29, 2008

itemFirms Can Benefit From SaaS In Times Of Economic Uncertainty

July 1, 2008

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Analyst: Liz Herbert
Technology: Application Development, Application Strategy & Selection, Business Intelligence, Customer Relationship Management, Data Protection, Digital Asset Management, Enterprise Collaboration, Enterprise Content Management, Enterprise Resource Planning Applications, Human Resources Management Applications, Information & Knowledge Management, Integration Technologies, IT Infrastructure & Operations, IT Process Automation, IT Services, Outsourcing, Packaged Applications, Retention Management, Sourcing & Procurement, Sourcing Strategy & Execution, Storage & Data Management, Supply Chain Management, Web Content Management
Geography: Asia Pacific, Europe, North America
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Ratings and Comments
Rating: 9 out of 10
based on 5 ratings across all roles.
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