Executive Summary (This is a document excerpt)

Full-service eCommerce solution providers represent an intriguing opportunity for companies faced with a lack of resources, competencies, and capabilities to do eCommerce well. Forrester advises that companies evaluate their specific needs and, in addition to considering point solutions, look to full-service providers to round out their needs. Only when the fit is evident across the board should eCommerce executives look to take advantage of the complete offering.

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