Executive Summary (This is a document excerpt)

CIOs are in a unique position to drive business change. Their responsibilities span the enterprise, and the systems they manage are critical to nearly all business processes. They can use this base of influence to initiate business change or merely to automate the status quo. This report — the first in a series of four — describes how CIOs can be catalysts for business change and how they and their senior staff can sustain this change.

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