For Enterprise Architecture Professionals (Length: 13 pages)

September 23, 2008

Intelligent Devices Will Drive Ubiquitous Banking

Smart Devices Will Shape High-Touch Banking

This is the third document in the "Banking IT In 2023" series.

by Jost Hoppermann

with Gene Leganza, Charlie Coit, Mimi An

Executive Summary (This is a document excerpt)

An increasing number of banks are working on their long-term business and IT visions of the future, continually realigning their IT strategies. To help enterprise architects better understand the business and IT environment of the future, Forrester surveyed key vendors in the banking space and interviewed banking executives on five continents to get their take on banking's — and banking IT's — future. How will intelligent devices change the industry? New channels and devices will shape the new face of "ebanking": Convenient mobile banking from anywhere at any time will be the norm, and virtual branches will be the rule.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemUbiquitous Banking Needs High-Tech Channels

itemUbiquitous Banking Is More Than The Sum Of The Channels

itemUbiquitous Banking Will Replace Today's Partial Multichannel Approaches

itemUbiquitous Banking Will Exist In A Highly Heterogeneous Environment

itemBanking Customers Will Use Ubiquitous Banking For Seamless Interactions

WHAT IT MEANS

itemMultichannel Architecture Needs To Become Adaptive

itemSupplemental Material

Forrester surveyed British Telecom (BT), Fidelity National Information Services, Hewlett-Packard, IBM, Infosys, Microsoft, Misys, Oracle, SAP, Sun Microsystems, Tata Consultancy Services, and TEMENOS, and interviewed a large number of banks in four world regions.

Related Research Documents

itemFinancial Services Of the Future: Collaborative Competition Will Be The Norm

August 20, 2008

itemThe Next-Generation Banking Platform

March 31, 2006

itemDigital Business Architecture: Harnessing IT For Business Flexibility

November 7, 2005

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.
Analyst: Jost Hoppermann
Technology: Application Development, Architecture & Technology Strategy, Enterprise Architecture, Enterprise Architecture Domains
Industry: Business-To-Consumer eCommerce, Consumer Financial Services, Consumer Industries, eBusiness/eCommerce, eBusiness/eCommerce Adoption, Financial Services, Financial Services Business Process Management & Improvement, Financial Services Customer Experience, Financial Services Customer Relationship Management, Financial Services Technologies, Online Financial Products & Services, Retail Banking, Retail Credit, The Mobile Channel
Geography: Asia Pacific, Europe, North America