Executive Summary (This is a document excerpt)

In 2009, IT faces the problem of cutting costs without affecting the productivity of business users. Ideally, enterprises will look at solutions that increase IT ops' productivity, reduce the time needed to correct problems, and eliminate wasted time: This should favor the latest and most innovative IT management software products. IT organizations will invest in management apps that effectively lead to increased staff productivity, but vendors will need to support their claims with solid proofs and testimonials. We believe that IT organizations will also take a hard look at the way IT is managed and organized and will seek simpler and better ways to serve the business' needs. This crisis will be a catalyst for deeper changes that will affect the future of IT: Packaged apps, cloud computing, and software-as-a-service are potentially capable of providing deep savings on IT services. Adopting these services changes the business model under which IT management vendors operate: The technology aggregator is no longer enterprise IT but the service provider. The 2009 crisis may be the catalyst that accelerates changes in the IT management software supply chain.

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