For B2B Market Research Professionals (Length: 23 pages)
This document includes Business Data

September 9, 2008 (updated October 7, 2008)

The State Of Enterprise IT Services: 2008

Business Data Services North America And Europe

by Pascal Matzke, John C. McCarthy

with Heidi Lo, Ellen Daley, Madiha Ashour

Executive Summary (This is a document excerpt)

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise IT Services Survey, North America And Europe, Q2 2008. This survey also includes questions about vendor management and sources of information that influence purchasing decisions. Overall firms are expanding their IT services spending but taking an "activist sourcing" approach to governance.

Buy Risk-Free

Download and print PDF immediately. Price: US $1749

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.

Add to cart

TABLE OF CONTENTS

itemAbout This Document

itemBasic Segmentation Available

itemDespite An Economic Slowdown, IT Services Spending Is On The Rise

itemIT Spending Attitudes In Light Of Economic Conditions

itemCurrent IT Services Budgets And Spending Plans

itemInfrastructure Outsourcing Plans

itemApplications Outsourcing Plans

itemIT Services Consulting Plans

itemComparing Offshore And Onshore Providers

itemHowever, Satisfaction With Outsourcing Decision Remains Low

itemIT Services Challenges

itemFirms Take An Activist Approach To Managing IT Services Vendors

itemIT Services Agenda

itemVendor Management Strategies

itemIT Services Vendor Landscape

itemSources Of Information And Purchasing Influence

itemData Available In This Survey

itemSupplemental Material

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: John C. McCarthy, Pascal Matzke
Technology: Economy, IT Adoption, IT Services, IT Spending & Budgeting, Recession
Industry: High-Tech, Professional Services, Tech Sector Economics
Geography: Europe, North America
Archived Teleconference:
Navigating Through The Volatility And Complexity Of The Tech Industry Ecosystem
Original air date: Tuesday, March 10, 2009

Survey Explorer

Find out if Forrester has asked survey questions relevant to your products or market opportunities.

Search consumer surveys »
Search business surveys »

corner border corner
Ratings and Comments
Rating: 10 out of 10
based on 2 ratings across all roles.
corner border corner