Executive Summary (This is a document excerpt)

Applications are the visible component of IT for internal and external users, and there is a direct relationship between application quality and user productivity and client satisfaction. In many enterprises, CEOs have now realized that the quality of IT services is a major business component and differentiator. This has changed the application management landscape: The accent is now on application quality and IT efficiency. This is pushing traditional application management to encompass the complete life cycle from preproduction tuning to deployment to production monitoring. A fierce, acquisition-fueled battle is now raging for dominance of the space. Forrester's forecast shows healthy growth for the application performance management market in the next five years; however, vendors still need to answer questions on issues like the integration of application performance management into broader management strategies to realize this market potential.

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