Executive Summary (This is a document excerpt)

E-forms and Web-based self-service continue to grow, but many organizations still rely heavily on paper to manage information. Paper-intensive industries like education, healthcare, government, insurance, and banking benefit from imaging solutions by automating processes, reducing paper costs and improving employee and customer satisfaction. Imaging represents a low-risk, high-value investment that can be extended through an enterprise. And ROI can be rapid, with some companies realizing benefits within a few months.

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