Executive Summary (This is a document excerpt)

Although originally finding a home with manufacturing, today's $38.3 billion enterprise resource planning (ERP) market proves that it has become the transactional centerpiece for most enterprises. As the technology has grown out from finance to also encompass areas like customer relationship management (CRM) and supply chain management (SCM), business process and applications (BP&A) professionals have continued to inquire about ERP selection, contract negotiation, instance consolidation, consultancies, and upgrades. During this next major ERP replacement cycle, BP&A professionals face a unique opportunity to position themselves as knowledgeable internal resources who can apply valuable insight and surface key criteria to successfully complete their own projects.

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